Support

At Thrillzz Casino, we understand that questions can pop up at any time during your gaming experience. Whether you're new to social gaming or a seasoned player, our dedicated support team stands ready to help you make the most of your time on our platform.

Our customer service approach centers on being there when you need us. We've built multiple ways for you to reach out, ensuring you can get assistance in whatever way feels most comfortable for you.

Live Chat Support That Actually Works

The fastest way to get help is through our live chat feature, available directly on the platform. Our chat agents typically respond within minutes, not hours. They're trained specifically on Thrillzz Casino operations, so they understand the ins and outs of Thrillzz Coins, Sweeps, and how our social sportsbook works.

Live chat works perfectly whether you're playing on your phone or computer. Simply tap the chat icon, describe your issue, and you'll be connected with a real person who can walk you through solutions step by step.

Email Support for Detailed Questions

For more complex issues or when you prefer written communication, reach out to our email support at support@thrillzz.com. This option works great for account-related questions, payment inquiries, or when you need to send screenshots or documentation.

Our email team typically responds within 24 hours, often much sooner. They provide detailed, personalized responses rather than generic copy-and-paste answers. If your question requires escalation to our technical team, they'll keep you updated throughout the process.

Find Answers Fast in Our Help Center

Before reaching out, you might find your answer in our comprehensive FAQ section. We've organized the most common questions into easy-to-navigate categories covering account setup, coin purchases, gameplay mechanics, and redemption processes.

The FAQ section gets updated regularly based on the questions we receive most often. Topics include how Thrillzz Coins and Sweeps work, payment methods like Visa and MasterCard, mobile app troubleshooting, and state availability information.

Expert Help for Every Situation

Our support team knows that every player's situation is unique. Whether you're wondering about your "Buy $10 Get $50 in Coins" bonus, need help with a payment issue, or have questions about redeeming tickets for prizes, we've got you covered.

We also understand the social aspects of our platform. If you're having trouble with referrals, loyalty rewards, or connecting with friends, our team can guide you through these features to maximize your enjoyment.

Available When Gaming Never Stops

While we're working toward full 24/7 coverage, our current support hours ensure help is available during peak gaming times. We monitor response times closely and continuously expand our availability based on player needs.

Our mobile-first approach means support works seamlessly whether you're using our iOS app, Android app, or playing through your web browser. The experience stays consistent across all platforms.

Personal Touch in Every Interaction

What sets our support apart is the personal attention you receive. Our agents aren't just reading scripts – they're trained to understand your specific situation and provide solutions that actually work. They can access your account details (when appropriate) to give you accurate, personalized help.

We also remember that gaming should be fun. Our support team maintains a friendly, approachable tone that makes reaching out feel natural rather than intimidating. Whether you're a new player learning the ropes or an experienced user with a technical question, you'll be treated with the same level of care and attention.

Getting help at Thrillzz Casino means connecting with people who genuinely want to solve your problem and get you back to enjoying your gaming experience as quickly as possible.